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SUSAN
JOBSEEKER
PO Box or Street Address
City, State, ZipCode
Phone (555)555-5555
sjobseeker@trs.com
BACKGROUND SUMMARY
Business professional with background in training,
instructional design, technical writing,
business process
development, relationship-building, team leadership and
development, project management, and
problem-solving.
TECHNICAL SKILLS
FrontPage, HTML, DreamWeaver, Flash, & Fireworks
Jasc Paintshop Pro 7,
Adobe Photoshop
MS Office (Word, Excel, PowerPoint)98, NT, Mac, 2000
MS Project 98 & 2000
MS Publisher
MS Access 2000
BUSINESS SKILLS
TRAINING and HUMAN PERFORMANCE IMPROVEMENT
- Assessed needs and analyzed performance for 75+ personnel
in 4 operations departments to reduce
employee turnover,
decrease costly errors, and improve efficiency.
- Designed curriculum, coordinated, and conducted training
sessions for implementation of new procedures.
- Facilitated, coordinated and hosted conferences, training
sessions, meetings, special events.
- Taught English As A Second (Foreign) Language.
Hold E.F.L. / E.S.L. certificate.
TEAM LEADERSHIP and DEVELOPMENT
- Led self-directed teams. Team Leader for multi-million
dollar sales work teams. Primary client contact for
project teams. Exceeded all corporate revenue objectives
for two consecutive years.
- Developed project standards, best practices and
requirements for project teams. Forms and procedures
adopted as standards for high-performance teams.
- Certified Zenger MillerTM trained team leader.
TECHNICAL WRITING and PROCESS DEVELOPMENT
- Developed new operations processes resulting in
decrease in employee turnover of 40%+, reduction of
employee error and associated costs resulting in savings
of several $100K, improved tracking and identification
of manufacturer errors.
- Authored and published comprehensive employee reference
and process handbooks for project managers, project
coordinators, install specialists. Processes to be
used as blueprints for national operations company-wide.
- Developed, authored and published work processes, flows
and procedures for corporate operations staff. Established
process standards. Consulted with external and internal
customers to develop workplace and facilities process
solutions.
PROJECT MANAGEMENT
- Managed large-scale projects, short and long-term, design
through installation, including multiphase, local and remote
locations. Budgets ranging from $100K to $ 10 million plus.
- Project planning and implementation, budget management &
evaluation, resource identification, goal-setting, scheduling
and contingency preparation for multiple clients. Evaluated,
hired, and integrated internal and external vendor services.
- Met with clients to identify needs and provide appropriate
solutions, achieving highest client satisfaction. Often
managed accounts after initial sale, carrying client
relationship forward.
PROFESSIONAL EXPERIENCE
SJE Company, Pleasant Hill, CA, 2002 - present
Workshop Facilitator
IPB Company, San Francisco, CA, 1997 - 2001
Senior Project Manager, Process, Procedure & Training
(2000 - 2001)
Senior Project Manager, Workplace Product Services
(1997-2000)
IWO Company, San Francisco, Pleasanton and Fremont, CA,
1988 - 1997
Project Manager (1992-1997)
Account Administrator (1988-1992)
EDUCATION
- Certificates in Computer Applications and Web Design,
ROP, Contra Costa County
- 4 classes remaining towards MBA, Technology Management,
University of Phoenix
- Pursuing Certificate in Training & Development,
University of California, Berkeley.
- BS, Marketing Management,
California State University, Hayward.
SUSAN JOBSEEKER
sjobseeker@trs.com
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