FIRST
& LAST NAMES
|
Address |
(555)555-5555 |
|
City,
State, Zipcode |
Email
address |
OBJECTIVE
Position
as Trainer/Facilitator for XYZ Company, San Francisco Bay Area. Open to travel.
HIGHLIGHTED
SKILLS
|
Training
/ Facilitation |
Performance
Analysis |
Instructional
Design |
Technical
Writing |
|
Team
Development |
Relationship
Building |
People
Management |
Public
Speaking |
|
Project
Management |
Problem-Solving |
Process
Development |
Logistics
Management |
SKILLS
TRAINING
and HUMAN PERFORMANCE IMPROVEMENT
-
Assessed
needs and analyzed performance for 75+ personnel in 4 operations departments
to reduce employee turnover, decrease costly errors, and improve efficiency.
-
Designed
curriculum, coordinated, and conducted training sessions for implementation
of new procedures.
-
Facilitated,
coordinated and hosted conferences, training sessions, meetings, special
events.
-
Taught
English As A Second (Foreign) Language.
Hold E.F.L. / E.S.L. certificate.
TEAM
LEADERSHIP and DEVELOPMENT
-
Led
self-directed teams. Team
Leader for multi-million dollar sales work teams.
Primary client contact for project teams. Exceeded all corporate
revenue objectives for two consecutive years.
-
Developed
project standards, best practices and requirements for project teams.
Forms and procedures adopted as standards for high-performance teams.
-
Certified
Zenger Miller™ trained team leader.
TECHNICAL
WRITING and PROCESS DEVELOPMENT
-
Developed
new operations processes resulting in decrease in employee turnover of 40%+,
reduction of employee error and associated costs resulting in savings of
several $100K, improved tracking and identification of manufacturer errors.
-
Authored
and published comprehensive employee reference and process handbooks for
project managers, project coordinators, install specialists. Processes to be
used as blueprints for national operations company-wide.
-
Developed,
authored and published work processes, flows and procedures for corporate
operations staff. Established
process standards. Consulted
with external and internal customers to develop workplace and facilities
process solutions.
PROJECT
MANAGEMENT
-
Managed
large-scale projects, short and long-term, design through installation,
including multiphase, local and remote locations. Budgets ranging from $100K to $ 10 million plus.
-
Project
planning and implementation, budget management & evaluation, resource
identification, goal-setting, scheduling and contingency preparation for
multiple clients. Evaluated,
hired, and integrated internal and external vendor
services.
-
Met
with clients to identify needs and provide appropriate solutions, achieving
highest client satisfaction. Often
managed accounts after initial sale, carrying client relationship forward.
EDUCATION
-
Certificates
in Computer Applications and Web Design, ROP, Contra Costa County
-
Pursuing
MBA, Technology Management, University of Phoenix
-
Pursuing
Certificate in Training & Development, University of California,
Berkeley
-
BS,
Marketing Management, California State University, Hayward
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