Sample Combination Resume #2

FIRST & LAST NAME

OBJECTIVE

Position as Trainer/Facilitator for XYZ Company, San Francisco Bay Area. Open to travel.

BACKGROUND SUMMARY

Business professional with background in training, instructional design, technical writing, business process development, relationship-building, team leadership and development, project management, and problem-solving. 

BUSINESS SKILLS

TRAINING and HUMAN PERFORMANCE IMPROVEMENT

• Assessed needs and analyzed performance for 75+ personnel in 4 operations departments to reduce employee turnover, decrease costly errors, and improve efficiency.

• Designed curriculum, coordinated, and conducted training sessions for procedure implementation.. 

• Facilitated, coordinated and hosted conferences, training sessions, meetings, special events.

• Taught English As A Second (Foreign) Language.  Hold E.F.L. / E.S.L. certificate.

TEAM LEADERSHIP and DEVELOPMENT

• Led self-directed teams.  Team Leader for multi-million dollar sales work teams.  Primary client contact for project teams. Exceeded all corporate revenue objectives for two consecutive years.

• Developed project standards, best practices and requirements for project teams.  Forms and procedures adopted as standards for high-performance teams.

• Certified Zenger Miller™ trained team leader.

TECHNICAL WRITING and PROCESS DEVELOPMENT

• Developed new operations processes resulting in decrease in employee turnover of 40%+, reduction of employee error and associated costs resulting in savings of several $100K, improved tracking and identification of manufacturer errors.

• Authored and published comprehensive employee reference and process handbooks for project managers, project coordinators, install specialists. Processes to be used as blueprints for national operations company-wide.

• Developed, authored and published work processes, flows and procedures for corporate operations staff.  Established process standards.  Consulted with external and internal customers to develop workplace and facilities process solutions. 

PROJECT MANAGEMENT

• Managed large-scale projects, short and long-term, design through installation, including multiphase, local and remote locations.  Budgets ranging from $100K to $ 10 million plus.

• Project planning and implementation, budget management & evaluation, resource identification, goal-setting, scheduling and contingency preparation for multiple clients.  Evaluated, hired, and integrated internal and external vendor  services.

• Met with clients to identify needs and provide appropriate solutions, achieving highest client satisfaction.   Often managed accounts after initial sale, carrying client relationship forward.

PROFESSIONAL EXPERIENCE

TECHNICAL SKILLS

EDUCATION

• Certificates in Computer Applications and Web Design, ROP, Contra Costa County

• 4 classes remaining towards MBA, Technology Management, University of Phoenix

• Pursuing Certificate in Training & Development, University of California, Berkeley

• BS, Marketing Management, California State University, Hayward